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IT Support Technician

Reporting to the Director of Finance, the IT Support Technician’s primary responsibility is the support and maintenance of all client computer workstations (desktops and laptops), other computer systems and connected devices and associated applications.

This includes installation and configuration of desktop and laptop hardware and software, end user support, remote user support, and management of computer peripherals including printers and copiers.

Responsibilities

  • We are looking for a customer service-oriented Service Desk Technician to provide technical support to users for all desktop applications, including:
    • Responding to helpdesk calls and emails.
    • Analyzing and resolving hardware and software problems.
    • Responding to business application enquires.
  • Hardware configuration, setup and maintenance of desktop, laptops, printers and other network devices.
  • Install Operating systems and configure PC’s according to company policies and standards as required.
  • Offer daily operations and systems support to personnel
  • Troubleshoot hardware and software issues at site and remotely.
  • Assist employees with computer problems and answer their questions.
  • Provide backup to support the IT Administrator as required.

Qualifications

  • Post-secondary education in a related field.
  • Minimum Three years of related experience.
  • Excellent knowledge of Windows Desktop environment (Windows 7/10).
  • Excellent knowledge of Office 2016/Office365.
  • Experience with hardware/software installation and troubleshooting.
  • Excellent organizational, interpersonal and communication skills.
  • Strong sense of discretion and confidentiality required.
  • Knowledge of other applications an asset (SAP, LIMS systems, etc.)
  • Knowledge of Microsoft SQL Server administration, maintenance an asset.
  • Network and server systems administration an asset.

Working Conditions

  • Standard office and manufacturing operations environment
  • Occasional weekend and after hour’s work.

Application process: Please send your resume using the form below.

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